Superdrug Reviews

Superdrug has an overall rating of 3.7 based on 36 reviews. Customer feedback on Superdrug is mixed: Superdrug reviewers highlight positive aspects like fast delivery, good product range, and competitive prices, which strongly appeal to value-conscious online shoppers seeking health and beauty products. However, Superdrug is often criticized for its poor customer service, delayed refunds, and issues with order fulfillment.

3.7/5.0

36 reviews

5 Stars

13

4 Stars

5

3 Stars

8

2 Stars

6

1 Star

1

All Superdrug Reviews (36)
MOORE
May 19, 2026
"I expected it to take a…"
I expected it to take a lot longer, but nope, my issue was sorted so quickly. I was sitting there thinking, “Okay, that was easier than I thought.” Really happy with how smooth it all was.
judith1993
May 15, 2026
"Stock seems a bit hit and miss lately"
I shop at Superdrug quite a bit, but recently it feels like a lot of the things I’m after are either out of stock online or not available in my local store. I can’t say if it’s the same everywhere, and maybe I’ve just been unlucky, but it’s happened enough times to be frustrating. The worst is when the website says there’s limited stock, so I make the trip, and then there’s nothing there. Prices are generally fine, but the stock situation could definitely be better
casey_Honaker01
May 15, 2026
"Clear and reassuring advice"
I used Superdrug for some health advice and found it really helpful. The information felt trustworthy without being pushy, and it was explained in a way that was easy to understand. It helped me figure out what to do next without overthinking everything. Based on this experience, I’d say they’re a good place to turn to when you just need clear, straightforward guidance.
Lindsay-grabowski
May 12, 2026
"Super easy pickup"
I ordered it online and, picking it up the next day was super easy. The staff found it right away, so... I was in and out in just a few minutes. No hassle at all.
lee_Martin75
May 06, 2026
"Search ruined my quick shopping plan"
I use superdrug quite a lot and most of the time it does the job, but the search can be really hit and miss. I’ve typed in the exact product name before and still had to scroll through loads of random stuff before finding what I actually wanted. It’s especially annoying when I’m trying to quickly grab something before heading out, and then my whole plan gets slowed down because the site won’t just show me the right item. Navigation is fine if you already know the category, but some sections feel way too crowded. The filters help a bit, but they don’t always save properly when you go back, which is frustrating. It’s not terrible, but it could definitely be smoother
DouglasTurner_31
May 05, 2026
"Good quality and easy to trust"
I’ve ordered from Superdrug a few times now everything has been solid. I’ve bought skincare, vitamins and a few hair products, and it’s all turned up as expected with nothing damaged or looking off. I was also quite surprised by some of the own brand stuff, as it’s been better than I thought it would be.
The prices feel fair for the quality, and the products don’t have that cheap feel to them. I’ve never had anything arrive in bad condition or seem poor quality, so I’d happily order again. If you’re thinking about trying them, I’d say they’re worth a look
cindycahee2947
April 17, 2026
"I ordered a few bits and they…"
I ordered a few bits and they actually showed up quicker than I thought they would. The tracking was fine too. It did take—well, it arrived one day later than stated, but it wasn’t a big deal
Richard_beckstrom97
March 31, 2026
"Easy Delivery, Great Price"
Delivery was cheap and everything went smoothly. no complaints from me.
Joan-tortora
March 27, 2026
"Good first impression with a quick refund"
My first impression was that returning the item might be a hassle and take forever, so I was a little nervous about it. But the refund actually showed up within a few days, which was a nice surprise. Overall I’m happy with how it went, though I do wish the updates along the way were a bit clearer.
TOOMBS
March 21, 2026
"Pretty handy, even if the website can be hit and miss"
I use Superdrug quite a bit because they’ve usually got a good mix of skincare, makeup, and everyday stuff without the prices getting silly. I don’t really pay much attention to all the shiny marketing wording companies use, but in actual use, Superdrug is generally decent. The only annoying thing is that some of the things I want are often out of stock online, which can be a pain. Still, overall I’ve had a good experience
RobertBarkley_44
March 18, 2026
"Late again"
They were late twice and I had to chase them up again. Frustrating honestly.
Ann.jacques
March 14, 2026
"Quick Refund"
I requested a refund, and it came through quickly. Since the process was easy and didn’t take long, I didn’t have to worry about following up.
hello_coral246
March 13, 2026
"I popped in to grab a…"
I popped in to grab a few bits, and my first impression was that the store felt a bit messy. Some of the aisles looked untidy and the floor could’ve done with a clean, which made it not the nicest place to wander around. The staff were perfectly fine, but the shop itself just didn’t feel very well kept
lillianmcclinton5014
March 12, 2026
"Checkout could be a little smoother"
Ordering itself was fine, but the payment options felt kind of limited. The timing was a bit annoying too because I was trying to place the order quickly and then had to stop and figure out what I could actually use. I wish there were clearer choices at checkout, maybe some easier pay-later options. Not a bad experience overall, just could definitely be smoother.
VeraAaron_01
March 08, 2026
"Took a While, But Worth It"
It did take some time to get fixed, but in the end they got the job done. Not the fastest experience, but I’d say it was worth it since the issue was actually resolved
BROWN
March 03, 2026
"Quick reply when I needed help"
I had an issue and reached out to them, and they got back to me fast. Not sure if others have had the same experience, but for me the response time was solid.
claude1984
February 24, 2026
"Checkout took longer than I expected"
I was expecting checkout to be quick and straightforward, but it ended up being a little slower than I’d hoped. The pages took a bit to load, and my payment didn’t go through on the first try, so I had to attempt it again. It did work in the end, so it wasn’t a terrible experience, just mildly frustrating
GloriaJarvis
February 20, 2026
"I ordered a few shampoo bits and…"
I ordered a few shampoo bits and some vitamins from Superdrug, everything arrived in great shape. The box was a sensible size, so nothing was rolling around inside, and the lids were taped up properly. No leaks, no damage, and it all looked neat when it turned up. Really happy with the order, so it’s 5 stars from me.
hello_venessa886
February 03, 2026
"Not gonna lie, some of the…"
Not gonna lie, some of the deals are good, but others feel a bit overpriced. It really depends on what you’re looking for.
sindy-Hirth
January 23, 2026
"Decent visit, but a bit mixed"
Popped in to grab a few bits and it was mostly alright. One of the ladies there was really helpful with this and that, which I appreciated, but another staff member seemed a bit rushed and not too bothered. It wasn’t a bad visit or anything, just felt like it could’ve been a bit more welcoming.

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